After-sales service
1. After-sales service acceptance conditions
1). Due to the actual number of goods receipt, the model does not match, product quality problems need to return customers, within two weeks after receipt can be returned to apply, overdue will not be accepted.
2). Returns the goods, please be sure to retain the integrity of the original packaging (including packaging, filling the inside) and to ensure that the goods label intact, the goods label is SZ ADE Electronics Co., Ltd.. coordination with the supplier return the only credential, if lost, Can not be returned.
3). If the application for product quality returns, customers need to provide a detailed English version of the performance test report as SZ ADE Electronics Co., Ltd. consultation with the supplier basis. If necessary, the need to provide both sides approved third-party English test report.
2. After-sales service is not accepted when these conditions are,
1). The original packaging of the product and the label of the goods are missing.
2) Products that have been used / tested on the machine.
3). Receipt time is more than two weeks (subject to courier sign date).
4). The customer caused by their own misplaced wrong set.
3. Pls contact sales to deal with after-sales.
4. After-sales service processing time
After the user submits the after-sales application, SZ ADE Electronics Co., Ltd. Technology Co., Ltd. will receive and feedback at once.
Way Of Transport
SZ ADE Electronics Co., Ltd. provides two delivery methods: on -site self -lifting and express delivery.
1. Hong Kong self -mentioned
After receiving the delivery notice, the user needs to bring the commissioned attorney that has been stamped to pick up the goods.
Self -lifting address: Please contact the sales for the delivery address of Hong Kong Delivery
Pick up time: Monday to Saturday: 10: 00 ~ 18: 00 (lunch break: 12: 00 ~ 13: 30)
2. Domestic self -mention
1) After the user receives the delivery notification SMS, the user needs to bring the sales order contract that has been covered/contract chapter to pick up the goods at the following addresses.
2) If the self -mentioned goods exceed the size of 60cm*40cm*10cm, send SF Express by default.
Huaqiangbei self -lifting address:
Self -mentioned address: 804, Block C, Qunxing Plaza, Futian, Shenzhen,Guangdong, China. Post code: 518028
Contact number: +86 13902901345(Andy)
Pick up time: Monday to Saturday 14: 30-17: 30
Express delivery
Express delivery can be delivered to the designated Hong Kong/domestic address. Before 17:30 from Monday to Friday, the logistics in Beijing, Shanghai, Jiangsu, and Zhejiang use Fedex express. Otherwise, SF Express will be used.
Other express is negotiation.
QC
We have a professional QC team, senior quality inspection personnel, systematic management, to the greatest extent to meet the technical needs of different customers, to provide customers with efficient technical services.
We can provide third-party testing at customers’ own expense.